System for Undergraduate Petition Review Feedback-2 | Student Petitions at Penn State University

System for Undergraduate Petition Review Feedback-2

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SUPR Feedback Form for Advisers and Petition Submitters 2

Please choose which option fits you best:

I advise students but do not submit petitions using SUPR

I advise students AND submit petitions using SUPR

I submit petitions using SUPR but I am not an academic adviser

Approximately how often would you say you use SUPR to submit student petitions?

Weekly

Every Couple Weeks

Monthly

A Few Times a Year

Have you found the new process for students initiating petitions to be easy to understand FOR YOU?

Yes

No

What about the process do you feel is difficult FOR YOU to understand and why?

Have you found the new process for students initiating petitions to be easy to understand FOR STUDENTS?

Yes

No

What about the process do you feel is difficult FOR STUDENTS to understand and why?

Do you feel that the Student Landing Page (on the Student Petitions website) is easy to understand?

Yes

No

What part(s) of the Student Landing Page did you find not easy to understand?

Have you gotten any feedback from students about the use of the SUPR Landing Page or the Student Petition eForm to initiate a petition?

Yes

No

Briefly describe below the feedback you have gotten from students.

How effective was your training session with Senate Staff for using the new process of students initiating petitions?

Very Effective

Sufficiently Effective

Not Very Effective

I didn't attend or view a training session

How could we have made the training session better?

How satisfied were you with the training materials provided by Senate Staff (Instructional videos, PowerPoint presentations, User Guides)

Extremely Satisfied

Satisfied

Dissatisfied

I haven't had the chance to use training materials

Which of the training materials were you dissatisfied with, and why?

When reaching out with a question or concern, how quickly did you receive a response to your inquiry?

Within 24 Hours

Within 48 Hours

Within One Week

I didn't receive a response

Was your question/concern answered completely?

Yes

No

How reliable is the SUPR eForm?

In my experience, I have always been able to access the eForm when needed

I had issues with accessing the eForm for my first use, but not afterwards

I had issues with accessing the eForm even after my first use

I have not used it yet

What issues have you had with reliability of using the eForm?

Did you find completing the SUPR Student eForm and uploading documents easy to do?

Yes

No

What aspects of completing the eForm or uploading documents did you have problems with?

How reliable is the SUPR queue in DocFinity?

In my experience, I have always been able to access the queue when needed

I had issues with accessing the SUPR queue with my first use, but not afterwards

I had issues with accessing the SUPR queue, even after my first use

I've not had to use yet

What issues have you had with reliability of the SUPR queue in DocFinity?

How easy to use is the SUPR queue in DocFinity?

I have found the SUPR queue easy to use

I have found the SUPR queue difficult to use

I've not had to use yet

What about the SUPR queue did you find difficult?

What do you like most about the new process for students initiating petitions?

Having information from other offices as soon as I receive the petition

Having students be be able to upload documents into a secure site

Having a SUPR queue to organize documents and provide better input for the Senate committee

Not having to save documents in folders on my computer any more

Other

(Other) - What do you like most about the new process?

Do you have any suggestions for improvements for the process for students initiating petitions?

Yes

No

Please describe your suggestion(s) for improvements below.

Overall, how would you rate your experience with using the new process for students initiating petitions and your SUPR queue?

I love it! *****

I like it. ***

Not a fan. *

I've not used it enough to determine

Add Additional Comments below if desired (not required).

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